Responsible Gaming

Responsible gaming at just-casino-new-zealand on just-nz.com is based on a conscious, informed approach to gambling as a form of entertainment. Our goal is to ensure that players enjoy casino games in a safe, sustainable manner, recognising the potential risks while providing robust support. If you require help or advice, our team is committed to offering confidential assistance and resources tailored to your needs.

Risk Awareness

OBSERVE: Recognising problematic gambling behaviour is essential for player protection. EXPAND: Common signs include increased frequency of betting, preoccupation with gambling outside play time, chasing losses, and neglecting personal or professional obligations. REFLECT: Early identification enables prompt intervention and support, critical under New Zealand's harm minimisation regulations.

• Behavioural Signs: Gambling more often or with larger amounts than intended; feeling irritable when trying to stop; prioritising gambling over daily responsibilities.
• Emotional Indicators: Anxiety, guilt, or secrecy about gambling activities.
• Financial Impact: Borrowing money, selling possessions, or using funds allocated for essential expenses to gamble.

Self-Assessment Test

Consider the following questions. If you answer "Yes" to several, it may be time to seek support:

• Do you often think about gambling outside of play sessions?
• Have you tried to reduce or stop gambling, but been unsuccessful?
• Do you gamble to escape problems or relieve negative feelings?
• Have you lied to family or friends about your gambling?
• Has gambling caused financial stress or lost opportunities?

Regional Compliance Note: Under NZ Gambling Act 2003, operators must provide clear self-assessment tools and promote early help-seeking behaviour.

Limits & Tools

OBSERVE: Players require practical tools to manage gambling activity. EXPAND: Setting financial and time-based limits is a regulatory expectation in NZ. REFLECT: just-casino-new-zealand provides easily accessible features via your account on just-nz.com to support self-control and prevent harm.

Setting Deposit Limits

1. Log in to your account at just-nz.com.
2. Navigate to Account Settings > Responsible Gaming > Set Limits.
3. Select deposit limit type: Daily, Weekly, or Monthly.
4. Enter your preferred maximum deposit amount (NZD) for the chosen period.
5. Confirm and save changes. Limits are effective immediately and cannot be increased within the set period.

Time Management Tools

• Session Timers: Activate a timer in Responsible Gaming settings to receive reminders after pre-set play durations.
• Time-Out ("Take a Break"):
  • Access Account > Responsible Gaming > Time-Out.
  • Select a break period (24, 48, or 72 hours).
  • Confirm to temporarily suspend account access; all gameplay will be paused for the selected duration.

Legal Obligation: NZ operators must provide clear, user-controlled limit options, and ensure changes are irreversible within the active period to protect player welfare.

Self-Exclusion

OBSERVE: Self-exclusion is a critical harm minimisation tool required by NZ regulation. EXPAND: It allows players to voluntarily block access to their account for a fixed or indefinite period. REFLECT: just-casino-new-zealand ensures that self-exclusion processes are accessible, confidential, and enforceable via just-nz.com.

How to Self-Exclude

1. Log in at just-nz.com.
2. Go to Account > Responsible Gaming > Self-Exclusion.
3. Choose the exclusion period:
   • Temporary (6, 12, or 24 months)
   • Permanent (lifetime)
4. Read and acknowledge the consequences (see below).
5. Confirm your choice; a confirmation email will be sent to your registered address.
6. For assisted exclusion or questions, contact support@just-nz.com.

Consequences of Self-Exclusion

• You will be unable to log in or place bets during the exclusion period.
• Withdrawals of outstanding balances must be arranged prior to exclusion; any remaining balance may be refunded upon written request, subject to verification.
• Reactivation is not permitted during the exclusion term; permanent exclusion is irreversible.

Legal Protections: All self-exclusion requests are confidential and cannot be overridden. Under NZ standards, operators must prevent marketing and access to self-excluded users.

Support Resources

OBSERVE: Access to professional help is a core regulatory requirement. EXPAND: just-casino-new-zealand integrates both NZ-specific and international support resources, self-exclusion schemes, family services, and technical blocking tools. REFLECT: All support is confidential and independent from the casino's operational interests, in line with NZ and international best practices.

Local Support for New Zealand

• Gambling Helpline NZ: 0800 654 655 (Free, 24/7, English & Māori)
• Text Support: TXT 8006 (standard rates, confidential, 24/7)
• Website: gamblinghelpline.co.nz

International Support Organizations

Self-Exclusion Schemes & Software

• International Self-Exclusion Schemes:
  • UK: GamStop
  • Spain: RGIAJ
  • Australia: National Self-Exclusion Register
• Blocking Apps:
  • Gamban (blocks gambling sites/apps on devices)
  • BetBlocker (free, cross-platform)
• Family Support Resources:
  • Whānau Support NZ
  • Problem Gambling Family Support

Confidentiality: All support services are confidential; personal information is never shared without consent. Professional, evidence-based help is available for anyone affected.

Help for Family

OBSERVE: Family members are often the first to notice gambling harm. EXPAND: Early, supportive intervention and access to specialist resources are key to facilitating recovery. REFLECT: just-casino-new-zealand encourages families to use available support channels and approach affected individuals with empathy.

• Initiate Conversation: Choose a calm, private setting; express concern using "I" statements (e.g., "I've noticed you seem stressed about gambling").
• Encourage Engagement: Suggest professional help; offer to accompany the person to support services or meetings.
• Access Family Support:
  • Whānau Support (NZ)
  • GamAnon (for families, UK/Int'l)
  • Gambling Therapy Forums
• Next Steps: Consider contacting a psychotherapist or calling a dedicated helpline for guidance.

Protective Clause: If you believe someone is at immediate risk of harm, contact emergency services or a local crisis helpline.

Operator's Commitment

OBSERVE: Regulatory compliance requires active monitoring of player behaviour for risk indicators. EXPAND: just-casino-new-zealand employs advanced analytics to detect signs of problematic gambling and initiates responsible interventions. REFLECT: All actions are governed by NZ and Curaçao licensing standards, ensuring user rights and data privacy are protected.

• Behaviour Analysis: Automated systems monitor account activity for patterns such as rapid deposit increases, extended sessions, or repeated failed deposit attempts.
• Warning Messages: Players exhibiting risk indicators receive proactive notifications with information on limits, self-exclusion, and support resources.
• Support Contact: If high-risk patterns persist, our Responsible Gaming Department may initiate confidential contact via email to offer tailored advice and assistance.
• Escalation: In cases of severe risk, account access may be restricted and referrals to professional help provided, in accordance with NZ regulatory requirements.

Legal Safeguards: All interventions are documented and comply with the Privacy Act 2020 (NZ) and Curaçao GCB rules regarding data use and player protection.

Updates

OBSERVE: Just-casino-new-zealand is legally required to notify users of changes to responsible gaming policies. EXPAND: All updates are disseminated via multiple channels for transparency. REFLECT: Timely and clear notification ensures players remain informed of their rights and available protections.

• Notification Methods: Major changes are communicated by:
  • Email notifications to all registered users
  • Prominent banners or notices on just-nz.com
• Review Frequency: This page is reviewed and updated at least annually, or as required by regulatory changes.

Last updated: 2025-11-06

Contact & Feedback

OBSERVE: Direct, confidential access to responsible gaming support is a regulatory obligation. EXPAND: just-casino-new-zealand provides a dedicated contact channel for all self-control and support requests. REFLECT: All communications are confidential and handled by trained professionals.

• Email: support@just-nz.com (Responsible Gaming Department)
• Feedback Form: Available in your account dashboard under Responsible Gaming > Feedback & Support. Submit requests for assistance, feedback on responsible gaming tools, or to initiate self-exclusion.

Legal Notice: All feedback and support requests are treated in strict confidence and used solely for responsible gaming purposes, in accordance with the Privacy Act 2020 (NZ).